Refund policy

In the Unlikely Event of an Issue

Although we take every precaution, perishable products can sometimes be affected by factors outside our control, like shipping delays. Rest assured, we stand behind our flowers 100%. If your order arrives less than perfect, we’ll ship a replacement on the next available date. Planning for early delivery gives us time to make it right for your special occasion.

Our Appreciation

We’re deeply grateful for your trust and support. Our Creative Essence team works tirelessly behind the scenes to ensure every box brings joy, beauty, and delight. When things don’t go perfectly, we’re committed to making it right—because every bloom deserves to shine, and every customer deserves a seamless experience.

Questions? Drop us a line, and we’ll get back to you as quickly as possible.